Libros de Mundo Digital
Seeking advice and support when digitalizing business operation can easily lead to humans being taken ‘off the loop’, despite their knowledge on orga- nizing work and accomplishing business processes. Acting in dedicated roles and being technically skilled, we need them to describe the work process when addressing digital challenges. Their knowledge is crucial when using digital technologies to change work processes while moving towards a busi- ness model that aims to provide value-producing opportunities in an increas- ingly digitally driven organizational setting. Transforming transaction knowledge. Workforce needs to become skilled to assess novel developments in an informed way so as to generate beneficial insights for business operation.